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Returns Policy
At Cha Redefine, our goal is to provide our guests with impeccable service, the highest quality goods, and of course, satisfied teas. We want you to be happy with your Cha Redefine experience, so we strive to make sure our return policies reflect that.
Teas- When you order from us, we want to make sure we deliver the highest quality teas. If you have any problems with your product and order, please let us know within 30 days of the receipt of your order. We currently do not accept returns on Teas but are willing to issue refunds based on the circumstances of the issue. We reserve the right to fully investigate claims that we believe are unfounded or fraudulent.
Everything Else - If you are dissatisfied or have any problems with your order in any way, don’t worry-we're here to help! please contact our Customer Service team about a return or exchange within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us atCustomerservice@charedefine.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email atCustomerservice@charedefine.com and send your item to: 20 E Union St, Suite #110, Pasadena, CA 91103.
Shipping
To return your product, you should mail your product to 20 E Union St, Suite #110, Pasadena, CA 91103.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.